Responsible Gaming

Our approach to safer gambling

Responsible gambling means making informed choices about whether, when and how you play. Before starting, consider whether gambling is suitable for your circumstances, including your age, finances, health and personal responsibilities. Only gamble with money you can afford to lose, and never use money set aside for rent, bills, food, education or other essential costs.

United Au Casino encourages players to keep gambling separate from everyday financial planning. A win is never guaranteed, and previous results do not predict future results. Games are based on chance or other random outcomes, so a strategy cannot remove the risk of losing. Avoid thinking of gambling as an investment, a source of income or a way to recover money that has already been lost.

Players should follow all applicable Australian laws, the rules that apply in their state or territory and the platform terms. You must meet any applicable age and identity requirements before using gambling services. Do not allow another person to use your account, and do not gamble on behalf of someone else. If you are under the legal gambling age, you must not access or use gambling services.

Keep gambling separate from daily life

• Set a budget before you play and treat it as entertainment spending.
• Decide how much time you will spend gambling before you begin.
• Do not gamble when you are angry, upset, tired, stressed or under the influence of alcohol or drugs.
• Take regular breaks and do something unrelated to gambling.
• Keep records of your deposits, withdrawals, wins and losses so you have a realistic view of your activity.
• Never borrow money, sell belongings or use credit to continue gambling.
• Do not chase losses by increasing stakes or playing for longer.
• Talk openly with someone you trust if gambling begins to concern you.

Tools to help you stay in control

Safer gambling tools can help you put practical limits around your play. The tools available may depend on the service and applicable requirements, so review the options shown in your account or contact the relevant support channel through the website if you need assistance using them. Setting a limit before you play is generally more effective than trying to rely on willpower after gambling has started.

Deposit and spending limits

Where available, use deposit or spending limits to control how much money can be added to your account over a selected period. Choose an amount that fits comfortably within your entertainment budget. A limit should not be based on how much you hope to win. Check the setting carefully before confirming it, and remember that a limit may not change money already in your account or prevent losses from earlier play.

Time reminders and breaks

Use available session reminders, time-outs or breaks to interrupt long periods of play. When a reminder appears, stop and consider how long you have been playing, how much you have spent and whether continuing is still a sensible choice. Leave the gambling environment during a break and avoid immediately returning to play simply because you feel you need to win.

Self-exclusion

If you are finding it difficult to control your gambling, self-exclusion may be appropriate. Self-exclusion is a formal request to restrict or prevent access to gambling services for a chosen period or under the applicable process. It is a serious protective step, not a punishment. Once you decide to self-exclude, do not attempt to open another account or use another person’s account to continue gambling.

Account security

Protecting your account can also support safer gambling. Keep your login details private, use a strong password and do not share access with family or friends. If you believe another person has accessed your account, stop using it and follow the available account security process. Do not ask another person to deposit or gamble for you, and do not accept requests to transfer funds through your account.

Recognising when gambling may be causing harm

Gambling can become harmful gradually. A single session does not always show the full picture, so consider your behaviour over time. The following signs may indicate that your gambling is no longer within safe limits:

• Spending more money or time gambling than you planned.
• Thinking about gambling frequently or feeling restless when you cannot play.
• Chasing losses and believing that one more game will solve the problem.
• Increasing your stakes to get the same excitement or to try to recover losses.
• Hiding your gambling, deposits, losses or account activity from people close to you.
• Borrowing money, missing payments or using essential funds for gambling.
• Arguing with family, friends or colleagues because of gambling.
• Missing work, study, appointments or other responsibilities.
• Feeling anxious, guilty, depressed, irritable or out of control after gambling.
• Trying to stop or cut back but returning to gambling soon afterwards.
• Gambling to escape loneliness, stress, sadness or other difficult feelings.

If any of these signs sound familiar, pause your gambling and take the concern seriously. Do not try to win back losses. Log out, remove saved payment methods where possible, use available limits or self-exclusion tools and speak with a trusted person. A clear conversation can make it easier to take action and reduce the chance of making decisions while distressed.

A simple plan for taking a break

1. Stop gambling and do not make another deposit while you decide what to do next.
2. Write down the amount of time and money you have spent recently.
3. Review your account settings and apply a limit, time-out or self-exclusion option where available.
4. Tell a trusted friend, partner or family member that you are taking a break.
5. Arrange support from a qualified counsellor, health professional or gambling support service.
6. Create alternative activities for the times when you would normally gamble.
7. Review your progress regularly and seek further help if urges or financial pressure continue.

If gambling has created financial difficulties, contact your bank or a qualified financial counsellor and avoid taking out new credit to cover losses. If gambling is affecting your mental health or relationships, a doctor, psychologist or counsellor can help you decide on suitable next steps.

Support, privacy and player responsibilities

You do not have to manage gambling concerns alone. Support may be available through Australian gambling help services, community organisations, financial counsellors, health professionals and mental health services. These services can provide confidential information, counselling and practical guidance. Search for an appropriate service in your state or territory, or speak with a trusted medical or community professional.

If you are supporting someone else, choose a calm time to talk and focus on the behaviour rather than blame. Explain what you have noticed, listen to their concerns and encourage them to seek professional help. Do not lend money to cover gambling losses, gamble on their behalf or share your account. Protect your own finances and wellbeing, and seek advice if the situation is affecting you.

Protecting young people

Gambling services are not suitable for children or people below the applicable legal age. Keep gambling accounts, passwords and payment devices away from children and do not leave an active gambling session unattended. Parents and carers should discuss the risks of gambling and explain that advertising, entertainment content and game results do not guarantee a win.

When urgent help is needed

If gambling has contributed to an immediate risk of harm, threats, violence, self-harm or a serious mental health crisis, stop gambling and seek urgent assistance from local emergency services or a qualified health professional. If you are worried about someone else’s immediate safety, stay with them where it is safe to do so and seek emergency help.

Contact and account concerns

For questions about safer gambling settings, account restrictions or self-exclusion, use the support or account tools made available on the United Au Casino website. Do not include unnecessary sensitive information when making a request. You may be asked to complete reasonable identity or security checks before account changes can be made. We may also need to apply restrictions or request further information where required by applicable rules.

Responsible gambling is a shared responsibility. United Au Casino provides information and available controls to support safer choices, but no tool can replace personal awareness and professional assistance. Review your gambling regularly, act early if concerns arise and stop playing whenever gambling is no longer enjoyable, affordable or within your control.